Refund policy

Refund & Return Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with its original packaging, tags, and accessories, if applicable.

• Items that are damaged, used, washed, or altered may not be accepted for return.

• Return requests must be submitted within 14 days of delivery.

Non-Returnable Items

Certain items may not be eligible for return, including items that have been used, washed, damaged after delivery, or purchased as final-sale items.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is incorrect, defective, or damaged.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos of the item. We will review the issue and provide an appropriate resolution.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed using an appropriate available payment method. The time required for the refund to reach you may vary depending on the payment method and financial institution.

Order Cancellation

Orders may be cancelled within 15 minutes of placing the order. After this period, cancellation may not be possible if the order has already entered processing.

How to Request a Return

To request a return, please contact us with:

• Your order number

• Reason for the return

• Photos of the item, if applicable

Our support team will provide further return instructions after reviewing your request.

We reserve the right to refuse returns that do not meet the conditions stated in this policy.